Postnord: 1-3 working days

Finland & Denmark
DHL Parcel Connect: 2-5 working days

Northern part of Europe
DHL Parcel Connect: 2-5 working days

Eastern part of Europe
DHL Parcel Connect: 2-5 working days

Southern part of Europe
DHL Parcel Connect: 2-5 working days

DHL Parcel Connect: 2-8 working days

As soon as your order has left our warehouse you will get a tracking number send to you. If you have any questions regarding your your order or shipping please send us and e-mail at:


ByEloise allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense with your invoice. We request that you send us the byEloise products by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain your responsibility.

The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or the product has been worn beyond simply opening the product, will not be refunded.

If there is a fault, like the Jaguar loses its eyes or the hair tie snaps, byEloise Ltd. will send a replacement, but we will not refund worn and or torn products.

The deadlines mentioned above (15 days from purchase) are effective from the date of receipt of the order. If the product fails after this time please get in contact with us to discuss.

Please address the return to the address provided below.

byEloise AB
c/o Dreamlogistics AB
Fanergatan 14b
56633 HABO